Language assistance services

Notice of availability (English)

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call our office, or speak to your nurse or any member of your care team. Our phone number is at the bottom of this page and on the contact page. TTY and relay: dial 711 for the California Relay Service and ask the relay operator to connect you to Beta Hospice at (909) 347-7000.

This notice in other languages

The 15 most common non-English languages in California, in which this notice must appear, are Spanish, Chinese, Vietnamese, Tagalog, Korean, Armenian, Persian (Farsi), Russian, Japanese, Arabic, Punjabi, Khmer (Cambodian), Hmong, Hindi and Thai. The notice in each of them follows.

Federal rules require this notice in English and in at least the 15 languages most commonly spoken by people with limited English proficiency in the state. The notices below follow the U.S. Department of Health and Human Services model taglines for each language, with Beta's phone number and relay information. We do not use machine translation for care.

Notice of availability in 15 languages

• Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (909) 347-7000 (TTY: 711).
• 繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (909) 347-7000（TTY：711）。
• Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (909) 347-7000 (TTY: 711).
• Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (909) 347-7000 (TTY: 711).
• 한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (909) 347-7000 (TTY: 711) 번으로 전화해 주십시오.
• Հայերեն (Armenian): ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք (909) 347-7000 (TTY (հեռատիպ)՝ 711):
• فارسی (Persian): توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (909) 347-7000 (TTY: 711) تماس بگیرید.
• Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (909) 347-7000 (телетайп: 711).
• 日本語 (Japanese): 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。(909) 347-7000（TTY: 711）まで、お電話にてご連絡ください。
• العربية (Arabic): ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (909) 347-7000 (رقم هاتف الصم والبكم: 711).
• ਪੰਜਾਬੀ (Punjabi): ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। (909) 347-7000 (TTY: 711) 'ਤੇ ਕਾਲ ਕਰੋ।
• ភាសាខ្មែរ (Khmer): ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ (909) 347-7000 (TTY: 711)។
• Hmoob (Hmong): LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau (909) 347-7000 (TTY: 711).
• हिंदी (Hindi): ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (909) 347-7000 (TTY: 711) पर कॉल करें।
• ไทย (Thai): เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร (909) 347-7000 (TTY: 711).

What language assistance includes

• A qualified interpreter, in person, by phone or by video, for visits, phone calls and care conferences. Phone and video interpreters are available 24 hours a day, 7 days a week, and in-person interpreters are arranged for visits when needed.
• Written translation of important documents, such as consent forms, the hospice election statement, the notice of patient rights and care instructions. These are available today in English, Spanish, Russian and Armenian, and in other languages on request.
• Staff who speak your language, where we have them. English, Spanish, Russian, Armenian and other languages are spoken across Beta; we confirm a language match for your assigned team member when care is arranged.
• For people who are deaf or hard of hearing, blind or low vision, or who have a speech disability: qualified sign language interpreters, large print, audio, accessible electronic documents and other aids.

How to ask for an interpreter or another format

1. Step 1

   Tell us your language or the format you need

   Tell the person who answers the phone, your nurse or any team member. You can ask at the first call, at admission or at any time after.

2. Step 2

   We arrange it

   We set up the interpreter or prepare the document. There is no charge to you, and using these services does not affect your care.

3. Step 3

   We note it in your record

   So that every visit and every after-hours call is handled in your language without you having to ask again.

Family members as interpreters

You may want a relative to help you talk with us, and for everyday conversation that is your choice. For medical decisions, consent and hard news, we offer a qualified interpreter so nothing is lost or softened, and so your family member can simply be family. We do not rely on children to interpret, except briefly in an emergency while an interpreter is being reached.

If you have a problem getting language help

Contact our civil rights coordinator by calling (909) 347-7000 or emailing info@betahospice.com and asking for the person responsible for civil rights concerns. You can also file a grievance with us or a complaint with the federal Office for Civil Rights. The steps are in our notice of nondiscrimination. Information about making this website usable for everyone is on the accessibility page.